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Posting Number: CPM-11992
Position Title: Manager, Technical Services
Department: Technical Services, Faculty of Science
Category: Managerial/Professional
Reports To: Director, Safety and Business Operations
Affiliation/Union: CPM
Band: E
Hiring Salary Range: $69,196 - $77,846
Maximum of Salary Range: $95,145
Hours of Work: 9:00 am - 5:00 pm
Full-Time / Part-Time: Full-Time
Duration: Permanent
The Faculty of Science houses administrative departments, teaching and research facilities. The buildings, which include Bethune College, Chemistry, Farquharson, Life Sciences, Lumbers, Petrie Science and Ross, serve many diverse teaching and complex research needs, some of which impose unique and specific demands on the building infrastructure. Research space includes numerous laboratories that house specialized equipment and/or work involving biomedical and environmental hazards.

The Technical Services unit consist of the Science Stores, Machine Shop, Electronics Shop and Glassblowing Shop that provide machine shop technological solutions for design and construction of various specialized research and teaching instrumentation - electronic, electrical and mechanical; repairs, maintenance, modifications and installations of new or existing equipment, testing, calibration and consultations for faculty, students and staff.

Reporting to the Director, Safety & Business Operations, this position is responsible for the leadership, administration and provision of technical services to the Faculty’s teaching and research operations. The incumbent manages and provides technical leadership to staff in the unit, oversees the technical group activities and acts a coordinator and technical consultant to academic staff and students. The incumbent is responsible for planning, budget control and administration of the Faculty’s Technical Services operations.
Anticipates, develops and implements solutions to existing and emerging technologies that address the needs of the unit. Maintains and updates technology, policies and procedures to provide efficiencies. Manages resources to provide a high level of client service and achieve objectives. Provides detailed guidance and direction regarding projects; establishes deadlines and targets. Assigns and coordinates work assignments and schedules; implements technology and directs tasks to ensure the timely and efficient delivery of projects. Serves as the primary technical resource/advisor to faculty, the technical services team and students for all undergraduate, graduate and research laboratories. Provides design advice to other staff members and users. Oversees quality control in the Shops and works with faculty members to estimate cost for projects; make decisions regarding the feasibility of projects and required resources, prioritizes jobs, establishes labour hours and administers billing. Sets quality and safety standards and ensures that staff members have safety training for use of equipment. Manages all aspects of inventory control and coordinates the movement of material between departments. Conducts regular meetings to provide updates, implement new technology and promote a high- level of service to clients.

Provides input into and administers assigned operating and capital budget within approved budget limitations. Develops plans and rationales for acquisition and maintenance of technical equipment based on current and future requirements, state of repair of existing equipment and technological trends. Recommends purchasing and selecting of major equipment for the unit; submits to Director for approval. Maintains effective cost control and records on projects and equipment purchases; monitors costs to ensure projects stays within budget. Manages work orders, reviews, approves and determines appropriate budgets and follows up to ensure cost control and timely completion.

Maintains a broad degree of knowledge of all management procedures and technologies that are used in the unit operations. Advises students and faculty members on feasibility and design of projects. Provides technical and scientific support and assistance regarding equipment and methods, based on operational knowledge of equipment, systems and functions. Responds to questions/concerns from the academic community regarding matters relating to technical services and/or equipment. Ensures that complaints or issues are resolved in a timely and efficient manner. Works closely with the Director to resolve complex issues with minimal delay. Complies with and maintains currency on technological advances and standards.

Has extensive interaction with faculty, staff and students within the Faculty and other York groups. Follows-up on departmental complaints and concerns to ascertain needs and to ensure the success of special projects and that projects meet the client’s needs and requirements. Resolves complex technical or organizational problems that may arise during the project work, in a timely manner to ensure work can be completed with minimal delay. More complex issues, especially those involving staff, will be brought to the attention of the Director. In conjunction with the Director, Safety and Business Operations, the Technical Services Manager must determine whether to promote services, to other University departments and external research organizations, which align with FSc goals, objectives and resources.

Oversees the effective and efficient management of the full and part-time staff and provides leadership and mentorship to the team. This includes job specification and review, hiring, training, directing and monitoring the implementation of annual plans, setting staff priorities, guidelines, incentives and delegation of responsibility. Motivates and advises staff to achieve and maintain high standards of work quality and organizational performance; conducts performance reviews; sets, directs and monitors implementation of annual plans. Communicates goals and objectives of the team and its alignment with the Faculty and Integrated Resource Plan (IRP). Assigns responsibility for tasks and decisions, establishes clear direction and sets measures. Provides guidance to ensure that assigned staff meets the goals and expectations of the position. Authorizes and coordinates vacation and overtime requests.
Type: Students, staff and faculty within the Faculty.
Purpose: Consulting, directing, providing recommendations and advice, conferring about work-related responsibilities, solving problems etc.

Type: Director, Senior Financial Officer.
Purpose: Finance, human resources and resource allocation. Purchase orders.

Type: Purchasing Department, Senior Financial Officer.
Purpose: Purchase orders.

Type: External clients, industrial partners.
Purpose: To discuss contracts regarding the use of FSc facilities and equipment.

Type: External companies and suppliers.
Purpose: Purchase and installation of equipment, supplies and services including maintenance, repairs and the contracting of extraordinary services, to purchase supplies and services.

Type: Other institutions offering similar programs.
Purpose: To obtain and provide information.
Supervisory Responsibilities:
Affiliation   Number of Individuals   Direct/Indirect   Type
YUSA   5   Direct   Technical/Other

Nature of Supervisory Responsibility:
The Manager, Technical Services has direct responsibility for supervision of employees; is responsible for hiring; discipline; recommending termination; establishing goals and performance standards; monitoring and evaluating individual performance levels and training. Sets priorities, provides guidance and direction. Participates in grievance hearings at all steps. Responsible for managing in compliance with the appropriate collective agreement(s) and for supporting a sustainable labour relations environment. Implements and communicates new policies, technical strategies, procedures for implementation; in compliance with University and departmental policies and strategies; interprets and directs others during the implementation of policies, strategies, or procedures; monitors for effectiveness and recommends changes as appropriate.
Decision Making:
Decisions made are directive or advisory in nature. Exercises a high degree of responsibility and accountability within realm of responsibility. Consults with the Director in cases of complex conflict and issues. The incumbent is responsible for the effective management of all activities associated with the operation and maintenance of technical services and equipment. The incumbent is responsible for compliance with standards, policies and directives pertaining to operations and participates in the budget planning process. Determines purchases for operational needs and constantly reviews and adjusts according to developing in-year situations. Develops and implements strategies to create and maintain efficient, cost-effective operations. In consultation with the Director, develops and manages the external cost-recovery plans for Technical Services.
Direction Received:
The incumbent works independently within established guidelines. Works in consultation with the Director to discuss recommendations and decisions that will have a major impact on the work units.
Financial/Budgetary Control:
Payroll Budget   $600000
Operating Budget   $140000
Other Budgets: $ cost recovery

Handles purchase of materials, equipment and supplies.
Community College training in Mechanical Engineering Technology or Electronics. Some business and supervisory skills training.
Minimum 7 years working in a machine shop and 3 years of supervisory experience. CAD/CAM experience.
Demonstrated expertise in at least one of the following: Machining, electronics and glass blowing plus experience with inventory management. Thorough knowledge of current health and safety standards and principles and their practical applications in shop environment. Proven leadership skills. Demonstrated ability to work effectively as part of a team. Demonstrated excellent interpersonal skills including flexibility, discretion, tact and listening. Excellent organizational and management skills. Proven ability to exercise good judgement and initiative. Excellent oral and written communication skills. Some knowledge of purchasing and budgeting and contract processes.
Recruitment Checks:
This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.
Criteria for Exclusion from a Bargaining Unit:
This position supervises other employees and makes recommendations that affect those supervised, such as hiring, firing, promotion, and/or discipline. This position has responsibility for management action under collective agreements (e.g., notice of job closure, grievances, performance issues, etc.).

This position is responsible for formulating, managing and administering budgets for the University, including the allocation of resources for the employment of staff. If this position's responsibilities are primarily accounting/bookkeeping and reconciliation functions, do not check this box.

Due to the confidential capacity of this position, given it directly reports to individuals engaged in the administration of collective agreement, including grievances, negotiations, etc., the incumbent would have prior knowledge of the University's position in negotiations. This would place the incumbent in a conflict of interest.

This position is responsible for the formulation of policy objectives and makes effective policy recommendations related to the development of administrative and academic programmes, including recommendations that would impact on staffing complement.

This position is required to perform duties and has responsibilities which, while not described above, are not included in a bargaining unit (e.g., excluded under a certificate by the Ontario Labour Relations Board.

Internal Posting Date: July 5, 2019
Internal Application Deadline: Posted until filled
Extended Posting Date: July 5, 2019
Extended Application Deadline: Posted until filled
External Posting Date: July 5, 2019
External Application Deadline: Posted until filled

Please Note: All applications must be received by 4:30 p.m. on the posted deadline date.

Thank you for your interest in a career with York University.

Are you interested in applying to CPM-11992? To apply to this position click the following link to access our online application portal:

During the application process, please ensure that:

The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. York University is committed to employment equity and diversity and a positive and supportive environment.

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We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

Please note, due to the high volume of applications received only those selected for an interview will be contacted.

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