|Posting Number: CPM-6352|
|Position Title: Manager of Business Systems|
|Department: Office of the Director, Information Technology Services (ITS)|
|Reports To: Director of Business Systems|
|Salary Grade: G|
|Hiring Salary Range: $78,363 - $88,158|
|Maximum of Salary Range: $97,953|
|Hours of Work: 8:30 am - 4:30 pm|
|Full-Time / Part-Time: Full-Time|
Information Technology Services provides critical I.T. support and services to all units within the Division of the Vice-President, Finance and Administration. Support provided encompasses both large University wide enterprise systems and smaller departmental systems and applications. Services include: solutions consulting, account management, web application design and maintenance, enterprise application support and development, calendaring solutions, database, desktop and peripheral support. Reporting to the Director of Business Systems the incumbent manages the day to day operations and leads a team of I.T. experts in: the development and support of departmental and enterprise applications, website support and development, and reporting requirements, across applications and systems for specific units within Campus Services and Business Operations (CSBO). CSBO provides services, which support the academic mission of the University, and enhances the quality of life for members of the York community. The Manager’s responsibilities include support for: York Bookstore, Food and Vending, Mailing Services, Housing, Parking & Security, Printing, Transportation Services and YU-card. The Manager prioritizes, plans and develops strategic objectives within their team to ensure the effective delivery of critical I.T. systems and services to meet the client’s needs, adhering to ITS and York University’s overall computing plan, policies and procedures and supporting the academic mission of the University.
CLIENT RELATIONSHIP & SUPPORT: Manages the expectation of key stakeholders, serving as the operational liaison to the key business units within CSBO for technological initiatives, ensuring they have in-depth knowledge of the client’s business processes and procedures. Provides excellence in customer service focusing on I.T. development and growth. Ensures effective delivery of services to CSBO units through frequent interaction and communication, provides an easy avenue for clients to communicate. Ensures client relations are positive and stable, develops and maintains strong partnerships in an effort to ensure that I.T. related business needs are met, are realistic and are sustained. Translates client's business requirements into application design. Develops procedures, strategies, workarounds, etc. to meet the requirements. Establishes regular client planning sessions to review performance, business needs and product/service solutions. Acts as an expert resource and escalation contact interacting with the client to ensure inquiries are responded to and resolved in a timely fashion Ensures client sponsored initiative commitments are effectively managed; reviews the performance and value of the solutions being provided; understands and acts as an internal advocate on any additional solutions, needs or gaps; and coordinates and facilitates activities associated with bringing new solutions. Reviews strategies and makes recommendations for improvements and/or change. Implements and maintains new or improved services to meet changing technical and client requirements.
B) OPERATIONAL MANAGEMENT: Manages the development of applications; support of databases, systems and networks, website development and reporting requirements across all applications and systems for CSBO, which includes design, planning, implementation, testing, deployment, upgrade and maintenance. Directly responsible for various components of application development. Plans, organizes and manages procurement of information technology systems and services. Negotiates pricing, provides recommendations for purchase of new and/or change to hardware and software on behalf of clients. Develops and implements robust communication and change management plans to support the transformational nature of ITS and clients requirements. Analyzes system performance and hardware and software to ensure flexibility to meet future business needs. Manages vendor relationships. Meets with vendors as identified in the Vendor Relationship Plan to ensure strategic and operational goals are met. This includes understanding of future system developments/functionality, changes in technology/tools, to influence the future development of an application or system and/or negotiate/update plans. Works with Manager of Finance and Administration to update Service Level Agreements (SLAs) from a technology perspective. Ensures that requirements within agreements are met. Meets with clients to ensure SLAs are meeting client requirements, discussing and revising agreements, as needed. Participates in the annual Computing Projects plans. Evaluates plans and projects brought forth by the clients and evaluates, need, priority, resources, cost and feasibility on behalf of clients. Participates in the development and planning of overall goals and objectives policies and procedures. Monitors efficiency and effectiveness of services provided. Manages and controls the operating performance of various applications. Initiates proactive resolutions on under performing applications and develops and manages plans. Maintains an awareness of various computing initiatives across the university. Stays on the forefront of technology and assesses how their clients and the University would benefit from the new and emerging trends. Participates in policy decisions which affect ITS and clients, making certain policies are clear technically sound and are communicated regularly to the staff and to the user community. Meets with other operational ITS Managers and Senior Management on a regular basis to report on activities within their unit. Participates in a variety of ITS meetings and Advisory Groups.
LEADERSHIP: Manages the day to day operations of a team of I.T. experts; coordinates all activities of staff ensuring resources are utilized making decisions, prioritizing, scheduling and managing the assignments and activities and provides technical expertise to the unit and to the clients. Evaluates team performance. Mentors team in skills development, making decisions on long term and short term staff resources and training needs to ensure that ITS has the appropriate knowledge base and skill set to provide a high level of service. Makes advisory decisions on strategic technology choices, including resources, that will affect major university business processes and systems, which will have a direct impact on the success of a business unit.
FINANCIAL MANAGEMENT: Manages and organizes information to be used in budget development and decision-making. Makes recommendations that affects the planning of the ITS budget. Plans annual staffing resources, and training and development requirements for their team. Works with the Manager of Finance and Administration to allocate funds to support operational requirements, ensuring financial sustainability. Negotiates vendor contracts, license agreement and consulting services, on behalf of the client and ITS. Ensures that deliverables and time lines are met; developing mechanisms to identify and mitigate risk.
OCCUPATIONAL HEALTH AND SAFETY: Ensures appropriate Occupational Health and Safety standards are upheld and applicable training is given to appropriate personnel. This includes: being familiar with the OHS Act and Regulations and University health and safety procedures as they apply to the workplace; ensuring that safety workplace procedures required by management are in place, understood by workers and are adhered to; inspecting work areas for actual or potential hazards on a regular basis and advising workers about these hazards; ensuring protective devices assigned to workers are properly used and maintained; ensuring only authorized and qualified workers operate equipment or machinery.
Type: Clients (CSBO).
Purpose: I.T. requirements and needs, recommendations for change, solutions and forward planning, pricing of products and best use of resources. Leverage resources to accomplish objectives. Provide expertise on what technology is available for the business requirements. Makes advisory decisions on strategic technology choices that will affect major university business process.
Type: Staff Internal and External.
Purpose: Mentor, motivate, guide and train on an on-going basis. Provide direction, plan, and delegate tasks. Determine training and development needs. Advises on Occupational Health and Safety issues Consults with other technical groups to exchange information and ensure the smooth integration of applications with York’s computing infrastructure.
Type: Management Staff.
Purpose: Coordinate and organizes information to be used in budget development and decision-making. Makes recommendations that affect the planning of the ITS budget, crucial systems and process.
Purpose: Discuss relationship plans, assess and determine needs and requirements, ensure terms of plans are adhered to. Amend plans to reflect changing business requirements. Assist with negotiating best pricing.
|Physical & Sensory Demands/Environmental Conditions:
Notes: Normal working environment.
Makes advisory decisions on strategic technology choices, including resources, which will affect major university business processes. Decisions regarding systems and applications will have a direct impact on the success of the business unit.
Works independently and on own initiative under general direction from the Director. Responsible for determining the means of reaching the priorities established by the Director. Develops and manages client support within broad strategic directions set by senior management. Responsible for day-to-day activities of assigned technical staff.
Degree in Computer Science, Computer Engineering, Information Systems or a related field with some post secondary business courses required.
7-10 years management experience which includes leading and managing customer relationships, client technical requirements based on critical business needs, leading and managing staff within a large I.T. Critical business production environment on a 24/7-support schedule, with an emphasis on client server and web-based development technology, systems software, system administration, application development and information technology planning.
Solid understanding of how to relate technology solutions to business requirements with the ability to analyze situations, interpret needs, develop business plans, creatively evaluate alternatives and implement and/ or modify I.T. solutions. Flexibility in adapting to changing requirements and priorities with solid organizational and multi-tasking skills. Demonstrated leadership skills, with the ability to develop, inspire, and motivate customer-focused teams and possess a passion for customer service. Demonstrated ability to communicate, manage expectations and build relationships at various levels with internal and external stakeholders. Demonstrating a professional, positive, and approachable attitude/demeanor and discretion. Demonstrated ability to work, communicate and interface with a wide range of people both in technical terms and in business terms, this includes: colleagues (management & senior management), staff (developers, analysts, project managers, other technical staff), vendors, consultants, clients (end users). Demonstrated ability to work effectively in a dynamic high pressure and fast-paced environment while delivering high quality work and meeting strict time sensitive deadlines Result oriented, self-starter with a strong sense of ownership, urgency, and accountability. Experience working with a higher education institute would be considered a strong asset. Technical Skills A technical background with the ability to interact easily with software and web developers and a demonstrated Working knowledge of Web services technologies, and programming languages (ability to read and understand code). Working knowledge of SQL, HTML, XML, Java, .Net, and current trends in Web technology, as well as the desire to learn new technologies. Experience in a business environment with the following: Microsoft Windows, Database application design, MS SQL, Oracle. Thorough understanding of Software Development Life Cycles, model driven development methodologies and documentation standards. The following skills would be an asset: Understanding of object oriented programming and services oriented architecture; Enterprise Application development; SQL and relational database familiarity (e.g. MS Access, MS SQL, Oracle); knowledge of project management methodologies and tools and software development.
|Criteria for Exclusion from a Bargaining Unit:
This position supervises other employees and makes recommendations that affect those supervised, such as hiring, firing, promotion, and/or discipline. This position has responsibility for management action under collective agreements (e.g., notice of job closure, grievances, performance issues, etc.).
This position is responsible for formulating, managing and administering budgets for the University, including the allocation of resources for the employment of staff. If this position's responsibilities are primarily accounting/bookkeeping and reconciliation functions, do not check this box.
This position is responsible for the formulation of policy objectives and makes effective policy recommendations related to the development of administrative and academic programmes, including recommendations that would impact on staffing complement.
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