|
Posting Summary
| Posting Number: YUSA-12057 |
| Position Title: Digital Workplace Analyst |
| Department: Systems Management Services, University Information Technology |
| Affiliation: YUSA |
| Band: 15 |
| Salary: Annual Salary of $76,131 |
| Duration: Contract- Limited Term Full-Time |
| Hours: 8:30 am - 4:30 pm |
| Position Start Date: September 15, 2019 Position End Date: September 14, 2021 |
| |
Purpose:
Reporting to the Manager, Systems Management Services the Digital Workplace
Analyst (DWA) has a key role in the support and maintenance of Office 365
applications and associated desktop, web and mobile application software. The
incumbent serves as a user liaison, providing guidance on business usage,
communications, governance and change management for the digital workplace
product suite. The DWA works closely with the University’s user community, internal
technical and business teams, vendors to ensure that current and future offering of
enterprise Office 365 applications and related desktop software remains aligned with
the University’s academic, research and administrative goals. The DWA will function
as a technical lead on assigned projects, author documentation, trouble-shoot and
resolve problems and make recommendations for expanding the digital workplace
product suite. |
| |
Education:
Relevant university degree, e.g., computer science; communications; information
systems or an equivalent of 4 years recent experience (defined as within the last five
years) working at York University and performing the same or similar tasks. This
education equivalency is in addition to the experiential requirements outlined below. |
| |
Experience:
3 or more years of continuous and progressive experience implementing and supporting
enterprise digital workplace product suites in the last 5 years. Preference will be given
to those with both MS Office 365 and Google G-suite experience. Experience in higher
education sector would be an asset.
Extensive experience supporting MS Office 365 and associated applications on
Windows 10, MAC OSX desktop platforms and Android and IOS mobile platforms is a
key requirement. Experience must include migration tool experience in one or more of
Exchange and IMAP to Office 365 technology and experience in documenting and
communicating technical solutions for both technical and non-technical audiences. |
| |
Skills:
Excellent interpersonal and communication skills to effectively interact with both
technical and non-technical users (written and oral); must have a strong customer
service orientation.
Exceptional analytical, evaluative and technical problem-solving skills; highly skilled
in troubleshooting the University’s digital workplace applications and OS platforms.
Exceptional ability in requirements gathering and translating user needs into tangible
recommendations and plans.
Strong ability to work independently, set priorities and work effectively under
pressure; able to perform effectively as part of a team (internal and/or external
resources).
Ability to maintain confidentiality, exercise tact and diplomacy and deal calmly and
effectively with people.
Ability to multi-task and meet long/short term deadlines; ability to attend accurately
to detail.
Exceptional ability and willingness to keep abreast of technological developments
with strong ability to adapt quickly to rapidly changing environments.
SKILLS MATRIX:
OPERATING SYSTEMS: Windows 10 (ADVANCED), MAC OSX (INTERMEDIATE).
PLATFORMS: Android Mobile (INTERMEDIATE), IOS Mobile (INTERMEDIATE).
APPLICATIONS: O365 Suite- Exchange Online, Sharepoint, OneDrive, Teams,
OneNote, Delve, Planner etc. (ADVANCED), MS Office Suite (ADVANCED), Google
G-Suite (ADVANCED).
ACTIVE DIRECTORY: MS (INTERMEDIATE), Azure (INTERMEDIATE).
MIGRATION TOOLS: Exchange (ADVANCED), IMAP (ADVANCED), Powershell
(ADVANCED). |
| |
| Recruitment Checks:
|
This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.
|
| |
| Cover Letter Required: Yes |
| |
Dates:
| Internal Posting Date: August 1, 2019 |
| Internal Application Deadline: August 9, 2019 |
| |
| Extended Posting Date: August 12, 2019 |
| Extended Application Deadline: September 2, 2019 |
| |
| External Posting Date: September 30, 2019 |
| External Application Deadline: November 1, 2019 |
|
Please Note: All applications must be received by 4:30 p.m. on the posted deadline date.
Thank you for your interest in a career with York University.
Are you interested in applying to YUSA-12057?
To apply to this position click the following link to access our online application portal: https://hr2.apps01.yorku.ca/machform/view.php?id=13474
During the application process, please ensure that:
- You have submitted a complete application package using our online application portal*. A complete application package consists of the completed application form, a cover letter and resume
by 4:30 p.m. on the posted deadline date.
When emailing your application package, ensure that you have attached the resume, cover letter, and application form to your email.
- A complete application package has been submitted for each job posting you are applying for.
- You have quoted the appropriate posting number on your application form and in the subject line of your email. Please keep the posting number and position description for future reference or inquiries.
The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. York University is committed to employment equity and diversity and a positive and supportive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
Please note, due to the high volume of applications received only those selected for an interview will be contacted.
|
