|
Posting Summary
| Posting Number: YUSA-8180 |
| Position Title: Helpdesk Coordinator |
| Department: Information Technology Services, Glendon College |
| Affiliation: YUSA |
| Band: 13 |
| Salary: $61,169 |
| Duration: Continuing Full-Time |
| Hours: 8:30 a.m. - 4:30 p.m. |
| |
Purpose:
PLEASE NOTE THAT THIS POSITION IS LOCATED AT OUR GLENDON CAMPUS, AND REQUIRES BILINGUALISM IN ENGLISH AND FRENCH.
The Helpdesk is the primary point of contact for all faculty, staff and students requiring technical support at Glendon. The Helpdesk Coordinator provides support, consultation and training with regard to the use of technology solutions supported by the department. Duties include problem definition, research and resolution of technical requests. The Helpdesk Coordinator monitors all technical requests and tracks them until they are resolved in a timely manner, including those requests delegated to other technical staff in the department. This position is also responsible for conducting needs analysis as well as the design, delivery, and evaluation of technical training programs that promote the adoption and effective use of learning technologies. The Helpdesk Coordinator also assists with the audio visual deliveries for special events and classes as required. |
| |
Education:
Diploma in a related field (e.g. technical support, information technology, computer science). |
| |
Experience:
Two years of related experience in a bilingual technical and customer service environment preferably in an academic helpdesk setting. |
| |
Skills:
Excellent communication skills in order to effectively interact with both technical and non-technical users (written and oral); strong presentation skills with demonstrated ability to conduct training sessions and instruct others; very good analytical and evaluative skills; ability to work independently, set priorities and work effectively under pressure; ability to perform effectively as part of a team; ability to exercise tact and diplomacy; ability to deal calmly and effectively with people; ability to multi-task and meet long/short term deadlines; ability to attend accurately to detail; ability and willingness to keep abreast of technological developments; excellent organizational skills; ability to maintain confidentiality; ability to write clear, concise procedural documentation; and advanced knowledge of learning management systems, technology-enhanced learning solutions, as well as a range of computer applications, web authoring software, social media, and web-based collaboration tools. |
| |
Additional Notes :
Skills Matrix:
OPERATING SYSTEMS- ADVANCED:MS Windows, Mac OS.
APPLICATION PACKAGES- ADVANCED:MS Word/ Pwoerpoint/Excel/Acrobat.
WEB AUTHORING: BASIC-HTML. INTERMEDIATE:FTP Programs, Dreamweaver. ADVANCED:Contribute.
COURSEWARE:ADVANCED:Moodle/Quickplace/Quickr.
MULTIMEDIA:BASIC:Quicktime, Windows Media, Flash. INTERMEDIATE: Camtasia & Camtasia Relay, Audacity, Adobe Premiere/Photoshop.
E-LEARNING APPLICATIONS: INTERMEDIATE- Word Press, YQuiz, Turnitin. ADVANCED: Glendon STS. |
| |
| Cover Letter Required: Yes |
| |
Dates:
| Internal Posting Date: October 31, 2012 |
| Internal Application Deadline: November 7, 2012 |
| |
| Extended Posting Date: November 23, 2012 |
| Extended Application Deadline: November 30, 2012 |
| |
| External Posting Date: November 23, 2012 |
| External Application Deadline: November 30, 2012 |
|
Please Note: All applications must be received by 4:30 p.m. on the posted deadline date.
Thank you for your interest in a career with York University.
Are you interested in applying to YUSA-8180?
To apply to this position click the following link to access our online application portal: https://hr2.apps01.yorku.ca/machform/view.php?id=13474
During the application process, please ensure that:
- You have submitted a complete application package using our online application portal*. A complete application package consists of the completed application form, a cover letter and resume
by 4:30 p.m. on the posted deadline date.
When emailing your application package, ensure that you have attached the resume, cover letter, and application form to your email.
- A complete application package has been submitted for each job posting you are applying for.
- You have quoted the appropriate posting number on your application form and in the subject line of your email. Please keep the posting number and position description for future reference or inquiries.
The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. York University is committed to employment equity and diversity and a positive and supportive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
Please note, due to the high volume of applications received only those selected for an interview will be contacted.
|
