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Posting Summary
| Posting Number: YUSA-8222 |
| Position Title: Service Representative Admissions |
| Department: Admissions, Communications & Client Services |
| Affiliation: YUSA |
| Band: 8 |
| Salary: Annual salary of $49,003 will be prorated based on the number of weeks worked. |
| Duration: Temporary Full-Time |
Hours: January to May & September to December:
Monday, Tuesday & Thursday:
8:30 am to 4:30 pm:
Wednesday:
8:30 am to 4:30 pm or 11:00 am to 7:00 pm:
Friday:
8:30 am to 4:30 pm:
Summer Hours: June, July and August:
Monday, Tuesday & Thursday:
8:30 am to 4:30 pm:
Wednesday:
8:30 am to 4:30 pm or 11:00 am to 7:00 pm:
Friday:
8:30 am to 3:30 pm: |
| Position Start Date: December 10, 2012 Position End Date: April 30, 2013 |
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Purpose:
PLEASE NOTE: THIS IS A TEMPORARY CONTRACT. The Service
Representative, as part of the team in Admissions will be a key
member of the larger Student Services team working together to
support the new vision for student services at York – a vision that is
student focused and creates a culture of satisfaction, involvement
and pride in the students’ York experience. The Service
Representative is committed to providing potential applicants with
information regarding admissibility to York and to answer general
questions about the University. The Service Representative provides
accurate and timely services in writing, via telephone, fax, e-mail and
in person. The incumbent accurately disseminates general, detailed,
and at times, complex information regarding policies, procedures,
and rules and regulations as they relate to Admissions. The
Incumbent refers to information contained within the Undergraduate
and Graduate Calendars and Lecture Schedules, the Student
Information System (SIS), the Internet/Intranet, and other written and
electronic resources.
The Service Representative works independently to support the
client service initiative of the University, and responds professionally
and courteously to queries from, prospective students, parents,
alumni, Faculties and departments, other educational institutions,
and to the general public. The Incumbent deals politely and
expeditiously with all clients including those who are upset/angry
and refers those who require special attention to the appropriate
offices. The Incumbent books campus tours and information
sessions, determines when clients need to be referred to other
parties and, if necessary, arranges appointments with the
appropriate representatives. |
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Education:
High school graduation or equivalent. |
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Experience:
2 years' recent related experience (e.g., answering a high volume of
detailed/complex enquiries, providing regulatory & detailed/complex
information, both verbally and in writing, etc.) including dealing with the
public in a customer or student service area. |
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Skills:
Demonstrated skills/abilities in the following areas: knowledge of
postsecondary educational systems; accurate on-line data entry
skills and knowledge of a large computerized record system;
general procedural advising & counselling skills so as to analyze,
synthesize, evaluate and interpret information in order to formulate
and present an appropriate response; exercising good judgement;
attending accurately to detail and working effectively under pressure
of high volume; exercising tact and diplomacy; sensitivity to race,
ethnicity, religion, culture, disability, sexual and gender diversity;
eliciting & providing accurate information; providing regulatory
information and answering detailed & complex enquiries in a quick,
efficient, clear and concise manner; dealing courteously and
effectively with customers & co-workers; flexibility and performing as
a team player; effective interpersonal and public relations skills;
good written communication skills; effective organizational skills;
maintaining confidentiality; willingness to learn new technology;
lifting and bending.
Basic knowledge of: a variety of application-software (e.g. MS Word,
MS Excel, MS Access); Web searching/navigation tools to research
information via the Internet; electronic mail. Experience working with
a line management system an asset (e.g. Qmatic). |
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| Cover Letter Required: Yes |
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Dates:
| Internal Posting Date: November 23, 2012 |
| Internal Application Deadline: November 30, 2012 |
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| Extended Posting Date: December 19, 2012 |
| Extended Application Deadline: December 28, 2012 |
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| External Posting Date: December 19, 2012 |
| External Application Deadline: December 28, 2012 |
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Please Note: All applications must be received by 4:30 p.m. on the posted deadline date.
Thank you for your interest in a career with York University.
Are you interested in applying to YUSA-8222?
To apply to this position click the following link to access our online application portal: https://hr2.apps01.yorku.ca/machform/view.php?id=13474
During the application process, please ensure that:
- You have submitted a complete application package using our online application portal*. A complete application package consists of the completed application form, a cover letter and resume
by 4:30 p.m. on the posted deadline date.
When emailing your application package, ensure that you have attached the resume, cover letter, and application form to your email.
- A complete application package has been submitted for each job posting you are applying for.
- You have quoted the appropriate posting number on your application form and in the subject line of your email. Please keep the posting number and position description for future reference or inquiries.
The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. York University is committed to employment equity and diversity and a positive and supportive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
Please note, due to the high volume of applications received only those selected for an interview will be contacted.
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