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Posting Summary
| Posting Number: YUSA-8715 |
| Position Title: Senior Customer Service Representative (Glendon) |
| Department: Parking Services, CSBO |
| Affiliation: YUSA |
| Band: 8 |
| Salary: $49, 983 |
| Duration: Continuing Full-Time |
| Hours: 8:30 am - 4:30 pm |
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Purpose:
PLEASE NOTE THAT
THIS POSITION REQUIRES BILINGUALISM IN ENGLISH AND FRENCH, AND IS LOCATED AT GLENDON COLLEGE: 2275 BAYVIEW AVENUE TORONTO.
Reporting to the Manager, Parking Administration and receiving work direction from both the Manager/Supervisor, Administration Parking at the Keele Campus, this position is to provide front-line customer service at the Glendon campus in the areas of Parking Services. In addition, this position is responsible for the collection of outstanding violations and related charges; cash handling/deposits and journal uploads; coordinates parking arrangements for special groups and events; data entry and office filing; responding to enquiries; processing of mail, all in compliance with both Department and University policies and procedures. |
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Education:
High School Diploma. |
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Experience:
1-2 years front line customer service experience including 1-2 years cash handling, basic accounting functions and 6 months lead hand experience overseeing work flow of temporary staff. |
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Skills:
Fluent bilingualism in French and English is required (oral and written).
Demonstrated excellent oral and written communication skills in English and French.
Bilingual French Modules l, ll and lll required. Intermediate computer skills for spreadsheets (Excel) and word processing (Word); accurate typing 35 – 40 wpm in English and French; Proven accuracy with data entry and working with figures; Strong attention to detail: Ability to obtain and provide information in a clear and concise manner is essential; Customer Service oriented; cash handling and demonstrated problem-solving skills; tact and diplomacy are essential as well as the ability to maintain confidentiality while exercising initiative and good judgment. |
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| Cover Letter Required: Yes |
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Dates:
| Internal Posting Date: January 6, 2014 |
| Internal Application Deadline: January 13, 2014 |
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| Extended Posting Date: January 17, 2014 |
| Extended Application Deadline: January 24, 2014 |
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| External Posting Date: January 17, 2014 |
| External Application Deadline: January 24, 2014 |
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Please Note: All applications must be received by 4:30 p.m. on the posted deadline date.
Thank you for your interest in a career with York University.
Are you interested in applying to YUSA-8715?
To apply to this position click the following link to access our online application portal: https://hr2.apps01.yorku.ca/machform/view.php?id=13474
During the application process, please ensure that:
- You have submitted a complete application package using our online application portal*. A complete application package consists of the completed application form, a cover letter and resume
by 4:30 p.m. on the posted deadline date.
When emailing your application package, ensure that you have attached the resume, cover letter, and application form to your email.
- A complete application package has been submitted for each job posting you are applying for.
- You have quoted the appropriate posting number on your application form and in the subject line of your email. Please keep the posting number and position description for future reference or inquiries.
The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. York University is committed to employment equity and diversity and a positive and supportive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
Please note, due to the high volume of applications received only those selected for an interview will be contacted.
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