Non-Academic Position Postings

Posting Summary
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Posting Number: CPM-10207
Position Title: Senior Advisor, Case Resolution
Department: Centre for Human Rights, Equity and Inclusion
Affiliation: CPM
Salary Grade: F
Hiring Salary Range: $81,985 - $92,233
Maximum of Salary Range: $112,729
Duration: Permanent Full-Time
Hours: 9:00am - 5:00pm
The Centre for Human Rights, Equity and Inclusion strives to build a respectful, equitable, diverse and inclusive community at York by advancing, promoting, and upholding human rights at the University in accordance with the Ontario Human Rights Code and York U's policies. The Centre for Human Rights, Equity and Inclusion provides current York University students, faculty and staff with the following services:
Policy Guidance: Supports York University's administration in developing and implementing policies, practices, guidelines and procedures.
Education: Educates the York community on their human rights responsibilities and obligations and related human rights issues.
Case Resolution: Receives and processes human rights concerns and complaints brought forward by York students, faculty and staff.
Research: Researches human rights issues for use in its policy advice and educational programming.

Reporting to the Executive Director, the Senior Advisor, Case Resolution: Reviews and resolves a complex caseload of human rights enquiries, consultations, and complaints in a timely and fair manner through various alternate dispute resolution methods, initiating formal complaints. Performs local adjudication functions and conducts investigations in accordance with the principles of administrative law. Develops and delivers education programming on human rights issues, policies and procedures throughout the university community in consultation with the Executive Director and Advisors, Education and Communications. Contributes to the development of policies, procedures and guidelines.
Developed knowledge about human rights legislation and regulations including the Ontario Human Rights Code, Bill 132, OHSA, AODA, etc. In-depth knowledge of emerging human rights related issues including sexual violence, unconscious bias, cultural competency, systemic racism, and universal/inclusive design. Significant knowledge and application of adult learning principles. Demonstrated awareness and understanding of cultural competency, equity, diversity, inclusion, marginalization, power dynamics and their role in complaints resolution. Significant knowledge about human rights legislation and its applications along with knowledge about administrative law in general. Substantial knowledge of and experience with principles of procedural fairness and natural justice.
Recognized Masters degree in related discipline (equity, human rights law, administrative law) or J.D. / LL.B. Training to conduct investigations and collect and assess evidence or equivalent experience and training. Alternative dispute resolution training and/or a certificate in dispute resolution or related discipline a strong asset. French an asset.
5 years progressive experience directly related to the fields of human rights, civil litigation, or administrative law. 5 years experience in mediation and alternative dispute resolution mechanisms. Experience in conducting complex investigations, collecting evidence, applying evidentiary principles and writing reports. Demonstrated track record of successful case management and dispute resolution. 2 years experience public speaking, developing and delivering educational workshops, and seminars for diverse audiences. Experience working independently and without close supervision.
Entrepreneurial aptitude to seek out opportunities to advance the Centre's mandate in the community. Independent working style able to deliver final product with minimum supervision. Strong analytic skills to assess evidentiary relevance, admissibility, and weight Well-developed research skills. Strong problem-solving skills, ability to exercise sound judgment/integrity and engage in strategic thinking. Ability to remain independent, neutral and impartial. Strong conflict resolution skills. Sound capacity for interpreting policy relevant to the Centre's mandate. Understanding of key systemic discrimination and challenges facing diverse communities in Ontario. Demonstrated commitment to client service and quality principles in service delivery. Demonstrated understanding of and experience (preferably lived experience) with issues affecting disadvantaged and diverse groups. Superior culturally competent interpersonal skills in writing and oral communication. Ability to handle emotionally charged complainants/respondents. Strong group presentation and facilitation skills. Ability to react quickly to changing situations, manage multiple priorities, meet tight timelines and prioritize issues, carrying a substantial caseload. Excellent written and oral communications skills. Excellent organizational, administrative and time management skills. Demonstrated ability to work collaboratively in a team environment. Demonstrated computing skills, including word processing, database management and computerized spreadsheets.
Additional Notes :
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.
Cover Letter Required: Yes
Internal Posting Date: April 10, 2017
Internal Application Deadline: Posted until filled
Extended Posting Date: April 10, 2017
Extended Application Deadline: Posted until filled
External Posting Date: April 10, 2017
External Application Deadline: Posted until filled

Please Note: All applications must be received by 4:30 p.m. on the posted deadline date.


Thank you for your interest in a career with York University.

Are you interested in applying to CPM-10207? To apply to this position click the following link to access our online application portal:

During the application process, please ensure that:

The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. York University is committed to employment equity and diversity and a positive and supportive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

Please note, due to the high volume of applications received only those selected for an interview will be contacted.

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