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A correction has been made to the posting after its initial posting date.

Posting Number: YUSA-8116
Position Title: Customer Care Representative
Department: Schulich Executive Education Centre (SEEC), Schulich School of Business
Affiliation: YUSA
Band: 6
Salary: $45,172
Duration: Continuing Full-Time
Hours: 9:00 a.m. - 5:00 p.m.


The Schulich Executive Education Centre (SEEC) is a revenue and margin generating strategic business unit within the Schulich School of Business. The mission is to provide top quality non-degree executive and management education programs. The clients are middle to senior level managers and executives from the public, not-for-profit and private sectors. As part of the marketing communications function, SEEC advertises these programs through direct mail, e-mail blasts, webinars and social medial outlets. The people who request information; attend our webinars; and participate in our programs are placed on our data base for future marketing initiatives. This data base needs constant monitoring and maintaining to ensure that our marketing communication dollars are reaching our target audience. This position will be required to follow up with clients through telephone calls and e-mail communication to ensure that the contact information we have in our data base is correct. During the course of this communication with the customer, this person is required to know the SEEC product line to be able to answer questions on SEEC programs as well, if the opportunity arises, to promote and sell the seminars.
High school graduate and related training (e.g. word processing, data entry).
2 years of related experience updating and maintaining a computer data base; customer service and sales experience.
Demonstrated skills/abilities in the following areas: Pleasant and patient manner; excellent English - writing, grammar and oral communication skills; accuracy essential; exercising good judgement, initiative and creative problem solving skills, excellent organizational skills including ability to work independently and meet deadlines and working effectively in a team environement; time management skills; effective interpersonal and public relations skills, Sales experience; tact and diplomacy in dealing with a wide variety of contacts; maintaining confidentiality; intermediate level knowledge in a variety of computer software including MS Word and Excel; online data entry skills and knowledge of a large computerized record system.
Cover Letter Required: Yes
Internal Posting Date: September 26, 2012
Internal Application Deadline: October 3, 2012
Extended Posting Date: October 15, 2012
Extended Application Deadline: October 22, 2012
External Posting Date: October 15, 2012
External Application Deadline: October 22, 2012

Please Note: All applications must be received by 4:30 p.m. on the posted deadline date.

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The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. York University is committed to employment equity and diversity and a positive and supportive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation. Please note, due to the high volume of applications received only those selected for an interview will be contacted.