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Posting Number: YUSA-8193
Position Title: Student Service/Course Support Assistant
Department: Department of Film, Faculty of Fine Arts
Affiliation: YUSA
Band: 5
Salary: Annual salary of $43,369 will be prorated based on the number of weeks worked.
Duration: Temporary Full-Time
Hours: 8:30 a.m. - 4:30 p.m.
Position Start Date: January 2, 2013   Position End Date: July 1, 2013
The purpose of this position is to provide timely, efficient and courteous service to students, faculty members and the public by providing information about the Film Departmentís programs, events and services and by attending to a variety of administrative tasks.
Secondary school diploma plus related post-secondary training or equivalent.
1-2 years' related experience in a student service or related service environment (e.g. handling a range of enquiries in an academic or student services area), in a post-secondary environment an asset.
Demonstrated Skills including:
Intermediate word-processing (e.g. macros, tables, mail merge, document layout, etc.) . Basic computerized spreadsheet skills (Excel) in a Windows environment. Knowledge of electronic mail. knowledge of an on-line records system, including data entry and retrieval.
Demonstrated Technical Skills including:
Excellent oral communication skills to obtain and provide accurate information clearly and concisely both in-person and over the telephone in a busy front-line environment. Effective interpersonal skills including active listening. Effective customer service skills. Ability to exercise tact, diplomacy and discretion when dealing with others. Ability to maintain confidentiality. Good written communication skills. Abiltiy to attend accurately to detail. Excellent organizational skills. Ability to work independently, set priorities, multi-task and meet deadlines. Ability to work effectively under pressure of high volume and frequent interruptions. Ability to exercise good judgment and initiative. Ability to work effectively as a member of a team .
Cover Letter Required: Yes
Internal Posting Date: November 9, 2012
Internal Application Deadline: November 16, 2012
Extended Posting Date: January 7, 2013
Extended Application Deadline: January 14, 2013
External Posting Date: January 7, 2013
External Application Deadline: January 14, 2013

Please Note: All applications must be received by 4:30 p.m. on the posted deadline date.

Thank you for your interest in a career with York University. To apply, please ensure that:

Applications are to be submitted to:

The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. York University is committed to employment equity and diversity and a positive and supportive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation. Please note, due to the high volume of applications received only those selected for an interview will be contacted.