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Posting Number: YUSA-8222
Position Title: Service Representative Admissions
Department: Admissions, Communications & Client Services
Affiliation: YUSA
Band: 8
Salary: Annual salary of $49,003 will be prorated based on the number of weeks worked.
Duration: Temporary Full-Time
Hours: January to May & September to December:
Monday, Tuesday & Thursday:
8:30 am to 4:30 pm:
8:30 am to 4:30 pm or 11:00 am to 7:00 pm:
8:30 am to 4:30 pm:

Summer Hours: June, July and August:

Monday, Tuesday & Thursday:
8:30 am to 4:30 pm:
8:30 am to 4:30 pm or 11:00 am to 7:00 pm:
8:30 am to 3:30 pm:
Position Start Date: December 10, 2012   Position End Date: April 30, 2013
PLEASE NOTE: THIS IS A TEMPORARY CONTRACT. The Service Representative, as part of the team in Admissions will be a key member of the larger Student Services team working together to support the new vision for student services at York – a vision that is student focused and creates a culture of satisfaction, involvement and pride in the students’ York experience. The Service Representative is committed to providing potential applicants with information regarding admissibility to York and to answer general questions about the University. The Service Representative provides accurate and timely services in writing, via telephone, fax, e-mail and in person. The incumbent accurately disseminates general, detailed, and at times, complex information regarding policies, procedures, and rules and regulations as they relate to Admissions. The Incumbent refers to information contained within the Undergraduate and Graduate Calendars and Lecture Schedules, the Student Information System (SIS), the Internet/Intranet, and other written and electronic resources. The Service Representative works independently to support the client service initiative of the University, and responds professionally and courteously to queries from, prospective students, parents, alumni, Faculties and departments, other educational institutions, and to the general public. The Incumbent deals politely and expeditiously with all clients including those who are upset/angry and refers those who require special attention to the appropriate offices. The Incumbent books campus tours and information sessions, determines when clients need to be referred to other parties and, if necessary, arranges appointments with the appropriate representatives.
High school graduation or equivalent.
2 years' recent related experience (e.g., answering a high volume of detailed/complex enquiries, providing regulatory & detailed/complex information, both verbally and in writing, etc.) including dealing with the public in a customer or student service area.
Demonstrated skills/abilities in the following areas: knowledge of postsecondary educational systems; accurate on-line data entry skills and knowledge of a large computerized record system; general procedural advising & counselling skills so as to analyze, synthesize, evaluate and interpret information in order to formulate and present an appropriate response; exercising good judgement; attending accurately to detail and working effectively under pressure of high volume; exercising tact and diplomacy; sensitivity to race, ethnicity, religion, culture, disability, sexual and gender diversity; eliciting & providing accurate information; providing regulatory information and answering detailed & complex enquiries in a quick, efficient, clear and concise manner; dealing courteously and effectively with customers & co-workers; flexibility and performing as a team player; effective interpersonal and public relations skills; good written communication skills; effective organizational skills; maintaining confidentiality; willingness to learn new technology; lifting and bending.
Basic knowledge of: a variety of application-software (e.g. MS Word, MS Excel, MS Access); Web searching/navigation tools to research information via the Internet; electronic mail. Experience working with a line management system an asset (e.g. Qmatic).
Cover Letter Required: Yes
Internal Posting Date: November 23, 2012
Internal Application Deadline: November 30, 2012
Extended Posting Date: December 19, 2012
Extended Application Deadline: December 28, 2012
External Posting Date: December 19, 2012
External Application Deadline: December 28, 2012

Please Note: All applications must be received by 4:30 p.m. on the posted deadline date.

Thank you for your interest in a career with York University. To apply, please ensure that:

Applications are to be submitted to:

On June 1st our application form is going automated!

The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. York University is committed to employment equity and diversity and a positive and supportive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation. Please note, due to the high volume of applications received only those selected for an interview will be contacted.