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Posting Number: YUSA-8230
Position Title: Welcome Centre Liaison
Department: Recruitment & Liaison Office, Glendon College
Affiliation: YUSA
Band: 11
Salary: Annual salary of $55,846 will be prorated based on the number of weeks worked
Duration: Limited Term Full-Time
Hours: 8:30 a.m. - 4:30 p.m.
Position Start Date: January 2, 2013   Position End Date: May 31, 2014


Under the direction of the Manager, the Welcome Centre Liaison supports day to day services of Glendon's on-campus Welcome Centre operations for prospective students and their families, teachers, guidance counsellors, and other support persons; for accurately disseminating general, detailed and at times complex information regarding admissions and admissions-related inquiries; and for delivering several key components of the on-campus recruitment program. The incumbent will actively identify, recommend, implement and deliver best practices in front-line customer service and student service to ensure outstanding service levels; will ensure orderly and efficient day-to-day operations; and will proactively position Glendon as a top university option in support of student recruitment, admissions and conversion activities. The incumbent will also be a resource to the student ambassador team.
College Diploma required.
Minimum 1-2 years of recent related experience (e.g. liaison, public relations, customer service, answering a high volume of detailed/complex enquiries, providing regulatory & detailed/complex information both verbally and in writing, student advising/counselling etc.) including dealing with the public in a customer or student service area, student recruitment, marketing, and making effective presentations, preferably in an educational environment. Previous interaction with secondary aged students, teachers and/or counsellors.
Demonstrated skills/abilities in the following areas: eliciting & providing accurate information; providing regulatory information and answering detailed & complex enquiries in a quick, efficient, clear and concise manner; dealing courteously and effectively with customers & co- workers; flexibility and performing as a team player; excellent interpersonal and public relations skills; excellent presentation skills; ability to market academic offerings; strong written communication skills; effective organizational skills; maintaining confidentiality; knowledge of postsecondary educational systems; accurate on-line data entry skills and knowledge of a large computerized record system; general advising & counselling skills so as to analyze, synthesize, evaluate and interpret information in order to formulate and present an appropriate response; exercising good judgement; attending accurately to detail and working effectively under pressure of high volume; exercising tact and diplomacy; sensitivity to race, ethnicity, religion, culture, disability, sexual and gender diversity; lifting and bending; Bilingual Modules I (advanced); III (intermediate); IV (advanced). MS Office (advanced).
Cover Letter Required: Yes
Internal Posting Date: December 5, 2012
Internal Application Deadline: December 12, 2012
Extended Posting Date: January 2, 2013
Extended Application Deadline: January 9, 2013
External Posting Date: January 2, 2013
External Application Deadline: January 9, 2013

Please Note: All applications must be received by 4:30 p.m. on the posted deadline date.

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The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. York University is committed to employment equity and diversity and a positive and supportive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation. Please note, due to the high volume of applications received only those selected for an interview will be contacted.