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Posting Number: YUSA-8232
Position Title: Front Desk Coordinator
Department: Housing Services, Campus Services and Business Operations
Affiliation: YUSA
Band: 9
Salary: $51,187
Duration: Continuing Full-Time
Hours: 8:30 am - 4:30 pm. The summer front desks operate May August, 8:00 a.m. 10:00 p.m., 7 days per week. Undergraduate residence front desks operate during Fall/Winter terms, 8:30 a.m. 4:30 p.m., Monday to Friday and the York U Apartment front desk operates year round, 8:30 a.m. 7:00 p.m., Monday to Friday.
Housing Services at the Keele campus operates four front desks to provide front-line services to students and guests of the university who live and stay in our on-campus residences. Under the direction of the Manager, Accommodation & Conference Services, the Front Desk Coordinator is responsible for the preparation and oversight of the summer front desk operations that annually serve up to 3,000 internal and external guests attending conferences, events, summer schools and sport camps. The Front Desk Coordinator has responsibility for training student staff for the summer front desk operations, and for the successful implementation of accommodation and conference service agreements which generate over $1.5M annually. The Front Desk Coordinator ensures a high customer service standard is maintained by front desk at all times. The Front Desk Coordinator, in conjunction with the Senior Manager, Housing Recruitment and Tenant Relations, also coordinates the scheduling and workflow of student staff who provide coverage for the Fall/Winter front desks that serve over 3,000 student residents and tenants.
Some Community College courses in business or hospitality.
Minimum 2 years directly related work experience in a residential/hotel setting required, including 2 years concurrent lead hand experience. Experience working in a University environment preferred.
Demonstrated intermediate computer skills in word processing, spreadsheets, database/reservation software and email required. Demonstrated excellent skills in the following areas: lead hand, customer service, oral and written communication, organizational with a strong attention to details; interpersonal customer relations and problem-solving required. Basic accounting and cash handling skills. Demonstrated ability to adapt to changing priorities, handling high work volume and meeting deadlines.
Cover Letter Required: Yes
Internal Posting Date: December 5, 2012
Internal Application Deadline: December 12, 2012
Extended Posting Date: January 7, 2013
Extended Application Deadline: January 14, 2013
External Posting Date: January 7, 2013
External Application Deadline: January 14, 2013

Please Note: All applications must be received by 4:30 p.m. on the posted deadline date.

Thank you for your interest in a career with York University. To apply, please ensure that:

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On June 1st our application form is going automated!

The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. York University is committed to employment equity and diversity and a positive and supportive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation. Please note, due to the high volume of applications received only those selected for an interview will be contacted.