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Posting Number: CPM-8264
Position Title: Manager, Administration
Department: York English Language Institute
Affiliation: CPM
Salary Grade: E
Hiring Salary Range: $62,913 - $70,778. Annual salary will be prorated based on number of weeks worked in the year.
Maximum of Salary Range: $86,506
Duration: Limited Term Full-Time
Hours: 8:30 a.m. to 4:30 p.m.
Position Start Date: February 25, 2013   Position End Date: March 21, 2014


This position is accountable for the effective and innovative delivery of YUELI's non- academic administrative services. The York University English Language Institute (YUELI) is a full cost- recovery unit, offering a range of specialized non-degree courses to meet the needs of specific groups of students, many of whom are from overseas. The primary focus of YUELI's courses is on the teaching of English to speakers of other languages. As a revenue centre for the University, the efficient running of all services provided is one the keys for its survival. Areas of responsibility for this position include the design and management of work processes for all non-academic service delivery, enquiries and registration, student services, including homestay, and human resource management. Working as a member of YUELI's management team and under the general direction of the Director, the Manager, Administration is responsible for the following major areas of YUELI's operations.
A university degree in a relevant area is required - a Business Administration-related, or ESL-related, degree would be an advantage. Professional training in business administration and organizational methods would be an asset, as would an advanced degree in a business-related subject area.
As YUELI is a revenue generating unit, a minimum of three years' experience in office management is required - preferably in the private sector. Experience of manangement in a unionized environment would also be an advantage. Experience in the development and implementation of organizational methods preferred, and familiarity with up-to-date policies and procedures focused on customer service within a multicultural environment would be an advantage. Must be used to, and comfortable working with, database systems.
A high level of customer service skills and professionalism, effective administrative, team-building and coaching/training skills. Demonstrated successful experience with clients/students from other cultures and/or countries strongly preferred. Critical attention to detail; demonstrated skill in report writing; proven ability to identify and analyse problems as well as develop and implement solutions; independent decision-making; effective oral and written communication skills; effective interpersonal skills, well-developed abilities in selecting, mentoring and supervising staff, and in conflict resolution. Good understanding of data usage and management, demonstrated experience in using technology to improve operational efficiency. Proven collegial and consultative management style. Given the nature of YUELI's clientele, additional language skills such as Arabic, Mandarin Chinese, Cantonese, Korean or Japanese would be an asset.
Cover Letter Required: Yes
Internal Posting Date: January 15, 2013
Internal Application Deadline: Posted until filled
Extended Posting Date: January 15, 2013
Extended Application Deadline: Posted until filled
External Posting Date: January 15, 2013
External Application Deadline: Posted until filled

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