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Posting Number: YUSA-8574
Position Title: Client Service/Program Support Representative
Department: Public Policy and Administration, Faculty of Liberal Arts & Professional Studies
Affiliation: YUSA
Band: 5
Salary: Annual salary of $44,236 will be prorated based on the number of weeks worked.
Duration: Temporary Full-Time
Hours: Monday Thursday 11:00 am to 7:00 pm; Friday 8:30am to 4:30 pm. NOTE: May be required to change hours of work to cover for staff absences/vacation.
Position Start Date: September 30, 2013   Position End Date: September 29, 2014
PLEASE NOTE: THIS IS A TEMPORARY CONTRACT. The Client Service/Program Support Representative is a key member of the administrative support team in the School of Public Policy and Administration. As the first point of contact for all clients/guests (current students, prospective students, staff, faculty and the general public) to the SPPA Office, the incumbent is responsible for providing excellent client service by giving general information and answering general inquiries with respect to SPPA program offerings, enrolment procedures, course requirements and related matters, referring more complex enquiries to appropriate staff and departments within and outside of Faculty of Liberal Arts & Professional Studies. In addition, the incumbent provides administrative support for designated SPPA programs to ensure effective delivery of assigned programs and courses.
High school diploma required plus secretarial training.
1 year related customer service and secretarial experience including high volume front counter work, telephone enquiries, experience with providing detailed information both verbally and in writing, and experience providing secretarial support to programs/courses in an academic unit at a university or a similar institution. Experience providing a consistently high level of responsive front-line client service is required.
Skill required: Typing 50 wpm, accuracy essential. Working knowledge of the following software packages: MS Word (intermediate level); MS Excel (basic level); MS Access (basic level); Windows; e-mail software (i.e. Lotus Notes); on-line student records (e.g. SIS), Internet, preference for Quickplace (basic level). Demonstrated Skills: Able to deal courteously and effectively with people; excellent communication skills (oral and written) in order to obtain and provide information in a clear and concise manner in a high volume environment; demonstrated ability to communicate with persons whose first language is not English; enthusiastic attitude and a professional telephone manner; ability to present a professional image in a culturally diverse environment; excellent organizational skills, including ability to work effectively under pressure of high volume; setting priorities; ability to maintain confidentiality; demonstrated good judgment; demonstrated effectiveness in attending to details and ability to effectively handle multiple tasks with interruption; tact and diplomacy essential; and, demonstrated effectiveness in working as a member of a team. Demonstrated ability to quickly learn and apply new programs and procedures. Punctuality and reliability.
Cover Letter Required: Yes
Internal Posting Date: September 13, 2013
Internal Application Deadline: September 20, 2013
Extended Posting Date: October 2, 2013
Extended Application Deadline: October 4, 2013
External Posting Date: October 2, 2013
External Application Deadline: October 4, 2013

Please Note: All applications must be received by 4:30 p.m. on the posted deadline date.

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The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. York University is committed to employment equity and diversity and a positive and supportive environment.

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