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Posting Summary
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Posting Number: YUSA-8715
Position Title: Senior Customer Service Representative (Glendon)
Department: Parking Services, CSBO
Affiliation: YUSA
Band: 8
Salary: $49, 983
Duration: Continuing Full-Time
Hours: 8:30 am - 4:30 pm
 
Purpose:

PLEASE NOTE THAT THIS POSITION REQUIRES BILINGUALISM IN ENGLISH AND FRENCH, AND IS LOCATED AT GLENDON COLLEGE: 2275 BAYVIEW AVENUE TORONTO.

Reporting to the Manager, Parking Administration and receiving work direction from both the Manager/Supervisor, Administration Parking at the Keele Campus, this position is to provide front-line customer service at the Glendon campus in the areas of Parking Services. In addition, this position is responsible for the collection of outstanding violations and related charges; cash handling/deposits and journal uploads; coordinates parking arrangements for special groups and events; data entry and office filing; responding to enquiries; processing of mail, all in compliance with both Department and University policies and procedures.
 
Education:
High School Diploma.
 
Experience:
1-2 years front line customer service experience including 1-2 years cash handling, basic accounting functions and 6 months lead hand experience overseeing work flow of temporary staff.
 
Skills:
Fluent bilingualism in French and English is required (oral and written). Demonstrated excellent oral and written communication skills in English and French. Bilingual French Modules l, ll and lll required. Intermediate computer skills for spreadsheets (Excel) and word processing (Word); accurate typing 35 40 wpm in English and French; Proven accuracy with data entry and working with figures; Strong attention to detail: Ability to obtain and provide information in a clear and concise manner is essential; Customer Service oriented; cash handling and demonstrated problem-solving skills; tact and diplomacy are essential as well as the ability to maintain confidentiality while exercising initiative and good judgment.
 
Cover Letter Required: Yes
 
Dates:
Internal Posting Date: January 6, 2014
Internal Application Deadline: January 13, 2014
 
Extended Posting Date: January 17, 2014
Extended Application Deadline: January 24, 2014
 
External Posting Date: January 17, 2014
External Application Deadline: January 24, 2014

Please Note: All applications must be received by 4:30 p.m. on the posted deadline date.

Thank you for your interest in a career with York University. To apply, please ensure that:

Applications are to be submitted to: jobs@yorku.ca.

York University is committed to Employment Equity and encourages applications from all qualified candidates.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.